Road Angel GPS - Shopping FAQs  
 
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Shopping FAQs


The following details commonly asked questions about our online shopping system, general product queries, payment methods and returns policies.

If you cannot find the answer to your question please do not hesitate to contact us.

Q  Is your shopping system secure?
A

You can rest assured that as long as you see https:// in the address bar, your details will be transmitted securely.
Our Anti-Fraud Technology: Note to would-be thieves: Credit card holder names, card security details and billing addresses are verified to reduce fraud.
Anyone caught using a fraudulent credit card number will be prosecuted to the fullest extent of the law and full IP tracing systems are in use to reveal the identity of that person.


Q  What payment methods do you accept?
A

We accept all major credit & debit cards (excepting Visa Electron), cheques, postal orders, bank transfers and of course cash if collecting in person.


Q  Which one should I buy / Which one is best for me?
A

For detailed information on how to choose the best product for your needs please call. .


Q  How do I order more than one type of product?
A

Our shopping system will allow you to choose multiples of one unit or you can also purchase mixed units. You can of course call us if you are having any difficulties.


Q  How much is postage?
 How long should I expect to wait for my product to arrive?
A

UK delivery is generally next day for mainland Uk and we use the Recorded Delivery service. This cost at the moment is £6 inc. vat. For Europe (inc NI) and other destinations we may use FEDEX or UPS and prices may vary from £15 - £60 depending on weight and distance to travel.


Q  What happens if the item I received is faulty / dead on arrival?
A

All our items are guaranteed. In the first instance either call us or email us. We will do our best to rectify the problem. We always recommend that if you have any problems or concerns, you contact us direct. In some cases, where it may be more efficient to contact the manufacturer direct, we will give you their number. We advise that you check your delivery for damages before you sign for it. Once signed for it in effect means you are happy with the products condition.
Our primary concern is your satisfaction!


Q  Can I come and see the products in action?
 Can I pick up an item directly instead of waiting for postage?
A

We recommend you call us for stock availability before coming to visit us.



Q  I have a complaint. Where do I get help?
A

Complaints!!! - If you do feel the need to make a complaint, please email us or call and ask for Mark.

 
telephone & fax

Mon-Thurs
9am - pm
Fridays
9am - 5.30pm


web & email
We try to include all the information that we possibly can on our website. If however there is a detailed query regarding our products simplyand we will reply as soon as we can.
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Product Range
RA Gem
Pogo Alert +
RA Vantage
RA Professional
RA Pro - Connected
Road Angel Fleet
RA Bike Trac
Accessories Shop

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